Support (800) 669-7127    New Support Hours : 5:00 AM PST - 6:00 PM PST. Frequently Asked Questions

DynamicDox.com requires both 128-bit browser encryption and Adobe Acrobat Reader. To determine whether or not your computer meets these requirements, and to upgrade if necessary, see Upgrade Now.

General Questions

What does DynamicDox.com do?
What are the advantages of using DynamicDox.com?
How secure is the information?
What are the minimum computer system requirements to use the service?
How does DynamicDox.com compliantly print document packages?
What printers are tested with and supported by DynamicDox.com?
What printers are NOT supported?
Are there any other known printing issues?

Closing Agent Questions

How do I sign up to begin using this service?
How do I let lenders know I am registered with DynamicDox.com?
Does it cost anything?
What advantages does this system provide Closing Agents?
How do I contact DynamicDox.com when I have questions?

Lender Questions

Why choose DynamicDox.com?
What type of integration is required to use DynamicDox.com?

 

GENERAL QUESTIONS

What does DynamicDox do?

DynamicDox delivers documents rapidly and securely over the Internet. In the case of mortgage loans, DynamicDox provides instant delivery of documents to closing agents, significantly reducing time and minimizing the delays that could occur when physical delivery services are utilized during the closing of real estate transactions.

Top

What are the advantages of using DynamicDox?

DynamicDox delivers legal documents any time, anywhere over the Internet. Closing agents can receive closing documents quicker than traditional overnight package delivery services.

DynamicDox also goes much further than improving the speed of document delivery, as Closing agents are able to manage their inventory of closing packages with DynamicDox workflow tools.

In summary, DynamicDox provides speed and convenience for all parties involved in the transaction.

Top

How secure is the information?

DynamicDox uses the latest technology and rigorous practices to protect the confidential information of you and your clients.

For example, we use password protection, Secured Sockets Layer in conjunction with HTTPS, 128-bit encryption and other security features to protect information transmissions between your browser and our server. Other security measures are taken within the hosting and administrative sites. We take confidentiality seriously and have designed our systems to ensure the safe exchange of information over the Internet.

Your browser must support 128-bit encryption to login to the website and access document packages. You can upgrade your browser to 128-bit encryption from the manufacturer's web site at no charge. For more information, see Upgrade Now.

Top

What are the minimum computer system requirements to use the service?

DynamicDox requires a minimum level of computer and browser capability to ensure the secure delivery of documents. These requirements include:

Top

How does DynamicDox.com compliantly print document packages?

Adobe Acrobat Reader was chosen as the online preview format for DynamicDox.com because of its well-deserved reputation as the web-standard document format. DynamicDox has achieved compliant printing by delivering the loan package in PCL format, which automatically prints all pages in the document on the correct size paper (letter- or legal-size, as appropriate to each page). This print format requires no additional installations on the user's computer.

Top

What printers are supported?

The following printers have been tested with and are supported by DynamicDox.com (running under the indicated Windows OS).

Supported Printers running under Windows 98
Brother HL-1650/70 N BR-Script3
HL-1650/70 N PCL
HL-2460 N BR-Script3
HL-2460 N PCL
Canon LBP - 860
Digital Laser Printer LN20
Laser Printer LN40
Epson EPL-5000
EPL-8100
Hewlett Packard (HP)

Laserjet 4100N - PCL6
Laserjet IIISi
Color LaserJet 8550 PCL 5C
Color LaserJet 4550 PCL 5C
Color LaserJet 4550 PCL 6
2000C HP 2500C
9000 PCL 5E
8150 PCL 5E
Color LaserJet 5M
4Si
Color LaserJet 8550 PS
LaserJet 8150 PCL6
LaserJet 8150 PS
LaserJet 9000 PS

Okidata C7200 PS
C7400 PS
C9200 PS
C9400 PS
C7200 PCL
C7400 PCL
Xerox DP N4525 PS
Supported Printers running under Windows NT
Brother HL-1650/70 N BR-Script3
HL-1650/70 N PCL
HL-2460 N BR-Script3
HL-2460 N PCL
Canon LBP - 860
Digital Laser Printer LN20
Laser Printer LN40
Laser Printer LNC02
Epson EPL-5000
EPL-8100
Hewlett Packard (HP)

Laserjet 4100N - PCL6
Laserjet IIISi
Color LaserJet 8550 PCL 5C
Color LaserJet 4550 PCL 5C
Color LaserJet 4550 PCL 6
2000C
2500C
9000 PCL 5E
8150 PCL 5E
Color LaserJet 5M
4Si
Color LaserJet 8550 PS
LaserJet 8150 PCL6
LaserJet 8150 PS
LaserJet 9000 PS

IBM InfoPrint 8 PS
OKIDATA C7200 PS
C7400 PS
C9200 PS
C9400 PS
C7200 PCL
C7400 PCL
Xerox DP N4525 PS

Top

What printers are NOT supported?

The following printers have failed our testing and are NOT supported by DynamicDox.com (running under the indicated Windows OS).

Unsupported Printers running under Windows 98
Canon

Bubblejet BJC-8500 with 2 tray

Digital Laser Printer LNC02
IBM InfoPrint 8 PS
Xerox DP N4525 PCL 5e
Unsupported Printers running under Windows NT
Xerox DP N4525 PCL 6

Top

Are there any other known printing issues?

In addition to issues with specific printers, the following can cause a package to print incorrectly.

Top

CLOSING AGENT QUESTIONS

How do I sign up to begin using this service?

Registering with DynamicDox is quick and easy. Click the Home link on the menu bar at the top of any page, then click the Register Now! link on the Home page. Follow the on-screen instructions to register your company, your branch, and/or yourself with DynamicDox. Once registered, you will be prompted to login, access and print a test package.

Top

How do lenders know I am registered with DynamicDox?

Whenever a lender publishes a package to DynamicDox they select the recipients of the package. If you are registered with DynamicDox, lenders will be able to select you as a recipient of the package.

It would be to your benefit to contact the Lender branch you do business with and inform them that you are registered to receive electronic document packages through DynamicDox.

Top

Does it cost anything?

There are no costs to closing agents for accessing the web site or being listed in the Directory.

Top

What advantages does this system provide Closing Agents?

DynamicDox not only provides instant delivery of documents, it also provides workflow tools to help closing agents manage their inventory of loan packages. Packages may be searched by a variety of criteria, such as unopened packages, borrower's name, agent number, or package due date. Journals and tracking reports also allow you to better manage your workflow.

Top

How do I contact DynamicDox when I have questions?

You may contact the DynamicDox Help Desk if you need additional information. We will be happy to help you receive the most benefits from our document delivery service. For more information, see Contact Us.

Top

 

LENDER QUESTIONS

Why choose DynamicDox?

DynamicDox provides the most comprehensive solution to the management of document printing and delivery for the mortgage loan industry. The workflow and tracking options provide the critical functionality to make the DynamicDox experience beneficial for all parties.

Top

What type of systems integration is required to use DynamicDox?

DynamicDox.com provides an integration tool (DocClient) to enable lenders to integrate their systems quickly. For improved efficiency, the lender may prefer to customize their own direct integration.

Top